Emotional Intelligence: Everyday Empathy At Work

Emotional Intelligence and Emapthy | Build your Communication Skills for Successful Relationships at Work

What you'll learn

Discover techniques to enhance and improve your empathy.

Demonstrate empathetic leadership through effective communication.

Determine how your brain works with empathy and the intelligence in empathy.

Identify emotional responses in others that drive their behaviour.

Assess other people's perspectives by interpreting body language.

Recognise ways to use active listening to grow your skills and build relationships.

Use the power of empathy to build stronger connections at work.

Requirements

You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course.

An interest in how to use emotions to build rapport and develop relationships.

A keenness to learn more about how the brain works in empathy.

You should have a willingness to complete the practical activities to grow and develop your empathy and your emotional intelligence skills

Description

How can you understand what someone else is feeling if it isn't happening automatically?How can you work with emotions more effectively?Discover ways of improving your relationships by using emotions effectively with empathy.Empathy is one of the key building blocks of great social interactions.   A lot is talked about regarding empathy, but there is very little practical support to help you to understand empathy and help you to develop your skills in empathy.Empathy is the art of seeing the world as someone else sees it.  When you have empathy, you can understand what a person is feeling in a given moment, and understand why their actions make sense to them.Empathy is a core component of emotional intelligence. It helps us to communicate our ideas in a way that makes sense to others, and it helps us understand others when they communicate with us.  Empathy is one of the key building blocks of great social interactions.The course covers the key components of empathy, why it's important, and how to integrate empathy into your personal and professional life. The course goes into detail covering the relationship between empathy and emotional intelligencethe science behind empathy and how this can be put to practical useeffective behaviours to build empathy - interpreting body language and active listeningstrategic ways that you can work with and develop empathyThis course provides an in-depth exploration of emotional intelligence and the importance of everyday empathy in the workplace.  Through video lectures, interactive practical activities and quizzes, you will be able to identify and develop your emotional intelligence and empathy skills to communicate more effectively with others and build strong, healthy relationships. You will be able to apply the knowledge gained in this course immediately to your professional and personal live to effectively interact with colleagues and enhance your working environment.Learn how to develop your empathy by understanding other people's viewpoints and perspectives to build effective, authentic relationships.PLEASE NOTE - This course is NOT for you if you are not prepared to work through the practical activities that make up a fundamental part of the course.  Empathy cannot be developed just by watching the video lectures.  It requires you to do some reflective thinking, to get some feedback and to discuss your development with others.  I'm afraid that you won't get the best from the course unless you are prepared to do this.All videos are High Definition recorded in 1080p.All PDFs can be completed online and are Section 508 / ADA Accessibility compliant.All videos have grammatically correct English captions.Latest update - April 2023Learning OutcomesDiscover techniques to enhance and improve your empathyDemonstrate empathetic leadership through effective communicationDetermine how your brain works with empathy and the intelligence in empathyIdentify emotional responses in others that drive their behaviourAssess other people's perspectives by interpreting body languageRecognise ways to use active listening to grow your skills and build relationshipsUse the power of empathy to build stronger connections at workWho this course is for:This course is for anyone who wants to enhance their emotional intelligence focusing on empathy in work, in social settings and at home.Anyone who wants to learn how to communicate more effectively with others and build strong, healthy relationships.

Overview

Section 1: Introduction

Lecture 1 Introduction to Emotional Intelligence: Everyday Empathy at Work

Lecture 2 Being Emotionally Intelligence about this Course on Udemy

Lecture 3 Emotional Intelligence: Everyday Empathy at Work Learning Outcomes

Lecture 4 Insights into Empathy

Lecture 5 Practical Activity: Assess Your Empathy

Section 2: Mastering Empathy: Understanding the Science and Best Practices

Lecture 6 Defining Empathy

Lecture 7 The Intelligence in Empathy - The Differences Between Empathy and Sympathy

Lecture 8 The Basic Anatomy of the Brain

Lecture 9 The Way the Brain Works

Lecture 10 What Thinking is all About

Lecture 11 The Development of Empathy

Lecture 12 The Neuroscience of Empathy

Section 3: Empathy at Work

Lecture 13 How Curiosity Drives Empathy

Lecture 14 Ways of Demonstrating Empathy

Lecture 15 The Messages in Non-Verbal Signals

Lecture 16 Empathetic Active Listening

Lecture 17 Interpreting Some Non-Verbal

Lecture 18 The Three Types of Empathy

Lecture 19 Difficulties Interpreting Expression of Emotion

Lecture 20 The Importance of Rapport in Communication

Lecture 21 Activity Booklet: Assess your Listening Skills

Lecture 22 The Art of Listening

Lecture 23 The Levels of Listening

Lecture 24 Understanding and Developing Empathy

Lecture 25 Ways to Develop Empathy

Lecture 26 Activity Booklet: Developing Empathy

Section 4: Quiz: Everyday Empathy at Work Quiz

Section 5: Conclusion to the Course

Lecture 27 Conclusion to this Emotional Intelligence Course

Lecture 28 Lightbulb Moments Resource Cards - Insights into Empathy

Lecture 29 How to Access your Udemy Certificate

Lecture 30 Bonus Lecture

This course will support the development of your emotional intelligence. It will be of interest to anyone who is looking to develop their empathy skills.,Anyone interested in understanding themselves better and how they work with their empathy.,Anyone with an interest in developing their interpersonal and social skills focusing on how to understand the thinking and feelings of others.