The Complete Iso 9001:2015 Master Class

Fast-Track Your Quality Journey and achieve Excellence!

What you'll learn

Explain the importance of ISO 9001 in achieving quality management and improving customer satisfaction.

Understand the structure of ISO 9001:2015 and the seven quality management principles it is based on.

Analyze and interpret the key requirements of the ISO 9001 standard and how they apply to an organization.

Learn how to establish, implement, and maintain a QMS in alignment with ISO 9001 requirements.

Use risk-based thinking to identify and address risks and opportunities related to quality management.

Perform a gap analysis to determine what is needed to achieve ISO 9001 certification.

Learn how to create, manage, and maintain the documented information required by ISO 9001.

Acquire skills to plan, conduct, and report on internal audits of the QMS.

Understand the process of obtaining ISO 9001 certification and how to work with certification bodies.

Implement strategies to monitor, measure, and improve the effectiveness of the QMS continuously.

Requirements

Basic Business and Management Knowledge

Description

ISO 9001 is an internationally recognized standard for quality management systems (QMS). It provides a framework for organizations to consistently meet customer and regulatory requirements while striving for continuous improvement. The standard is built around a process-based approach, emphasizing risk-based thinking and customer satisfaction as central pillars. ISO 9001 is applicable to organizations of all sizes and industries, making it a versatile tool for improving operational efficiency, building trust with stakeholders, and enhancing overall performance.The key principles of ISO 9001 include a strong focus on leadership, evidence-based decision-making, engagement of people, and a commitment to continual improvement. It requires organizations to document their processes, monitor performance, and set measurable objectives. By following the Plan-Do-Check-Act (PDCA) cycle, businesses can identify opportunities for improvement, implement changes effectively, and track the impact of those changes over time. This systematic approach helps organizations identify and address risks while optimizing their resources and processes.ISO 9001 certification demonstrates an organization’s commitment to quality and can provide a competitive advantage in the marketplace. Certification is achieved through an external audit conducted by an accredited certification body, which verifies that the organization’s QMS meets the standard’s requirements. Beyond compliance, adopting ISO 9001 can foster a culture of excellence and innovation, enhance customer satisfaction, and drive sustainable business growth. For many companies, it serves as a foundation for building robust quality systems that align with broader strategic goals.

Overview

Section 1: Course Introduction

Lecture 1 Tutor Introduction

Lecture 2 Course Introduction

Lecture 3 Study Plan

Lecture 4 ISO 9001 Introduction

Lecture 5 Purpose of ISO 9001

Lecture 6 Let's Communicate Together

Section 2: Structure and Clauses of ISO 9001

Lecture 7 Structure of ISO 9001

Lecture 8 Clause 1 - Scope of ISO 9001

Lecture 9 Clause 2 - Normative References

Lecture 10 Clause 3 - Terms and Definitions

Lecture 11 Clause 4 - Context of the Organization

Lecture 12 Clause 5 - Leadership

Lecture 13 Clause 6 - Planning

Lecture 14 Clause 7 - Support

Lecture 15 Clause 8 - Operations

Lecture 16 Clause 9 - performance evaluation

Lecture 17 Clause 10 - Continual Improvement

Section 3: QMS Techniques

Lecture 18 QMS Techniques

Lecture 19 Kaizen Concept

Lecture 20 Six Sigma

Lecture 21 Benchmarking Concept

Lecture 22 Business Process Reengineering

Lecture 23 Delayering Concept

Lecture 24 Management by Objectives

Lecture 25 The 5 Why's Technique

Section 4: Challenges of Applying ISO 9001

Lecture 26 Implementation Steps for ISO 9001

Lecture 27 Challenges of ISO 9001

Lecture 28 Strategies to Overcome Challenges

Lecture 29 Test and Defect Management

Section 5: Risk Analysis Process

Lecture 30 Risk Assessment & ISO 9001

Lecture 31 What is Risk Identification

Lecture 32 How to Identify Risk

Lecture 33 Hazard and Operability (HAZOP)

Lecture 34 What is Risk Analysis?

Lecture 35 Sources of Information and Risk Analysis Techniques

Lecture 36 Risk Evaluation

Lecture 37 Risk Treatment

Lecture 38 Risk Mapping

Lecture 39 How to Apply and Choose The Risk Treatment?

Lecture 40 Assign Risk Ownership

Section 6: The Certification Process

Lecture 41 The Certification Requirements & How to Meet Them?

Lecture 42 Steps to Achieve ISO 9001 Certification

Lecture 43 Certification Audit Process

Lecture 44 Post-Certification Activities

Lecture 45 Benefits of ISO 9001 Certification

Lecture 46 Action Plan

Lecture 47 Course Wrap-Up

Quality Managers,Quality Assurance Specialists,Internal Auditors,Top Management,Operations Managers,Compliance Officers,Supervisors and Team Leaders,Consultants and Advisors,Project Managers,Employees Involved in QMS Processes