Tips for Managing Stress While Working with Upset Customers

Learn essential skills for navigating difficult conversations with upset customers. In this course led by customer service expert Yoram Baltinester, you'll learn key strategies for listening to customers and understanding their needs in any situation. Discover techniques for developing emotional resilience, setting boundaries, and handling conversations confidently. After this course, you'll be ready to successfully navigate difficult customer situations, leading to better customer support.

Learning objectives

• Identify common stress triggers in customer support roles.
• Implement quick stress reduction strategies during intense interactions.
• Practice breathing exercises to manage acute stress.
• Enhance communication skills under stress for clearer, calmer customer interactions.
• Develop a personalized stress management plan tailored to individual needs and job demands.