Service Architectures and Configuration Management

This is an introductory course on designing service architectures and developing a CMDB. ITIL is a registered trade mark of AXELOS Limited.

This course provides an overview of service architectures, the configuration management process, and the CMDB design principles. This course is based on ITIL® framework best practices and highlights real life challenges and opportunities in the industry. The ITIL® foundations course or equivalent experience is recommended as a prerequisite.