The Six Sigma Pax
101 Things A Six Sigma Black Belt Should Know
Comparison of Statistical Software for Six Sigma
Essential six sigma
How to Complement ISO 9001-2000 with Six Sigma
Six Sigma Intro
Six Sigma-The Pursuit of Perfection
Six Sigma Friend Or Foe
Strategic Six Sigma 2002
Summary-STRATEGIC SIX SIGMA
Summary-The Power Of Six Sigma
The Six Sigma Method and Design of Experiments
What Is Six Sigma?
Engineering Statistics Handbook:
Exploratory Data analysis
Measurement Process Characterization
Production Process Characteriazation
6 Sigma Case Study
6 Sigma Comparison
6 Sigma History
|“||Making Customers Feel Six Sigma Quality|
Globalization and instant access to information, products and services have changed the way our customers conduct business — old business models no longer work. Today’s competitive environment leaves no room for error. We must delight our customers and relentlessly look for new ways to exceed their expectations. This is why Six Sigma Quality has become a part of our culture.
What is Six Sigma?
First, what it is not. It is not a secret society, a slogan or a cliche. Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services. Why ”Sigma“? The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many “defects” you have in a process, you can systematically figure out how to eliminate them and get as close to “zero defects” as possible. Six Sigma has changed the DNA of GE — it is now the way we work — in everything we do and in every product we design.
GE’s Evolution Towards Quality
GE began moving towards a focus on quality in the late ‘80s. Work-Out, the start of our journey, opened our culture to ideas from everyone, everywhere, decimated the bureaucracy and made boundaryless behavior a reflexive, natural part of our culture, thereby creating the learning environment that led to Six Sigma. Now, Six Sigma, in turn, is embedding quality thinking — process thinking — across every level and in every operation of our Company around the globe.
Work-Out in the 1980s defined how we behave. Today, Six Sigma is defining how we work and has set the stage for making our customers feel Six Sigma.