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Doug Turk, Philip Bligh, «CRM Unplugged: Releasing CRM's Strategic Value»

Posted By: Alexpal
Doug Turk, Philip Bligh, «CRM Unplugged: Releasing CRM's Strategic Value»

Doug Turk, Philip Bligh, «CRM Unplugged: Releasing CRM's Strategic Value»
Wiley | ISBN 0471483044 | 2004 Year | PDF | 1,68 Mb | 224 Pages


Building and maintaining a customer-centered enterprise cost-effectively is a hot topic and key business issue. This book provides the definitive work on how to derive return from investment. It shows readers strategies for successful CRM implementation into a company, and how to achieve a good ROI through CRM, and also details best practices.

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If the book from the list is necessary for you, and the link to her does not work, send me the message. Also please about the dead links in my posts send me the message. Если Вам необходима книга из списка, а ссылка на нее не работает, то отправьте мне сообщение. Также пожалуйста отправляйте мне сообщения о нерабочих ссылках в моих постах.