Voice of the Customer: Capture and Analysis (repost)
Voice of the Customer: Capture and Analysis (Six Sigma Operational Methods) by Kai Yang
English | ISBN: 0071465448 | 2007 | PDF | 416 pages | 3,7 mb
English | ISBN: 0071465448 | 2007 | PDF | 416 pages | 3,7 mb
Quality expert Kai Yang explains how to utilize the statistical methods of Design for Six Sigma to identify key customer needs and assess the cost of poor quality. He then shows how to design robust products to meet those needs, optimize product life cycles, and accurately validate their findings.