Udemy - Conflict Resolution Techniques for Experts

Manage interpersonal conflicts to ensure harmony and productivity in the workforce.

Conflict is available everywhere. The best leaders have a well-developed capability for dealing with conflicts.

Several reasons arise from a conflict either due from complex projects, different stakeholders interests, team members with different background/experience/nationality and even virtual team members, scarcity of resources, and matrix environment.

This professional development course focuses on the approaches that anyone can use to solve a conflict.

An interest-based technique such as principled negotiation provides a model to split people from problems. In this way, we focus on the people interests, and we generate and assess options.

This professional development course will help you master, diagnose and resolve conflicts in a way that enhances team cohesiveness and increases the probability of successful outcomes.

What am I going to get from this course?

Over 10 lectures and 1.5 hours of content!
Explain why conflict is inherent in matrix organizational structures
Establish a framework for analyzing your organization for conflict
Understand the five attributes of an effective conflict management process
Evaluate your behaviors in relation to conflict
List the five conflict handling modes and distinguish the characteristics of each
Understand why it is crutial to recognize and pay attention to the human factor when dealing with conflict
Describe why focusing on interests, rather than positions, can help negotiators come to a mutually acceptable agreement
Explain why it is important to create options to resolve conflict and achieve mutual gain
Describe the major obstacles when generating ideas
List the four types of thinking that help broaden ideas
Explain how to use objective standards in interest-based negotiation to come to an acceptable agreement
Describe the type of behaviors and techniques good negotiators use and the types of behaviors to avoid
Discuss why it is important for project managers to be aware of their need structure
List several competencies leaders should possess to successfully manage conflict