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The Nordstrom Way to Customer Service Excellence (Repost)

Posted By: harrry
Date: 10 Jun 2009 12:10:16
The Nordstrom Way to Customer Service Excellence (Repost)

The Nordstrom Way to Customer Service Excellence
Wiley | 2005-03-08 | ISBN: 0471702862 | 288 pages | PDF | 1,8 MB

The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.




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