101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones by Andrew Griffiths
English | Apr 1, 2007 | ISBN: 1741750083 | 255 Pages | PDF | 1 MB
English | Apr 1, 2007 | ISBN: 1741750083 | 255 Pages | PDF | 1 MB
Full of practical tips to improve customer service and maintain a level of excellence, this resource helps businesses attract new customers and keep regular customers coming back. Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and stepping in when things go wrong.