What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service
Richard S. Gallagher, "What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service"
English | 2008 | ISBN: 0814410553 | PDF | pages: 126 | 1,1 mb
English | 2008 | ISBN: 0814410553 | PDF | pages: 126 | 1,1 mb
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. "What to Say to a Porcupine" takes twenty humorous stories based on Aesop's fables and uses them to illustrate fundamental principles of good customer service. This charming, delightful guide follows each story with a short discussion rich with real-world-examples and illuminating topics from, building customer relationships to how to motivate a service team. Fun, quick, and constructive, this is a guide anyone involved in customer service will want to add to their library.
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