"Service Science, Management, and Engineering Education for the 21st Century" ed. by Bill Hefley and Wendy Murphy (Repost)

This book captures many of the results of this vibrant meeting. The papers in this book are presented in groupings around the development and maturation of the SSME discipline, SSME educational offerings and curriculum advances, and SSME research activities.

Contents
Preface
Executive Summary
Conference Summary: A View from Palisades
SSME DISCIPLINE
Legitimizing SSME in Academia: Critical Considerations and Essential Actions
Holistic Trinity of Services Sciences: Management, Social, and Engineering Sciences
SSME, Operations Research and Education
A Designer's View of SSME
SSME—Let’s Not Forget About Customers and Revenue
Psychology of the Experience: The Missing Link in Service Science
Challenges of Industrial Service Business Development
A Research Based Educational Initiative: The Institute for International Services Innovation at Trinity College Dublin
Defining the Research Agenda: Technology Management as a Contributor to Service Sciences, Management and Engineering
Actionable Process Theories: A Unique Selling Proposition for a Science of Services
Quality System Management and Education in Service Environments
Art of Service: Drawing the Arts to Inform Service Design and Specification
Service Science, Management And Engineering: A Way of Managing Sociotechnical Systems
A Service Logic for Service Science
The Service-Dominant Mindset
An Integrated Approach to Service Innovation
SSME EDUCATION
Moving the Service Science Concept to Curricular Reality
Defining a Curriculum for Service Systems Engineering
Educating The Service Manager in Europe—Assessing Gaps And Opportunities
Service Science, Management and Engineering Curricula and Research at NC State University
Bringing Service Sciences into the Curriculum
Strategy for Inserting SSME into the Undergraduate Experience at a Minority Serving Institution
Putting Requirements and Quality at the Core of Global Service Delivery: Current Efforts and Future Plans at Pace University
Rochester Institute of Technology—Service Management
Getting Students Excited About Services: Providing a Context for Applying Their Newly Acquired Knowledge
Educating Services Science Leaders to Think Holistically About Enterprises
Services Research Collaborations: Beyond the Ivory Tower
Progress Report of Efforts Towards a Research and Education Agenda for Services Science in the EU and Greece
A Master Program in Services Engineering and Management at the University of Porto
Engineering of Digital Services—A New Degree that Integrates Business Process and Information Engineering
SSME at Manchester: Bringing People, Business and Technology Together
A Research a Educational Framework for ICT/S Service Management
Education and Research of Service Science and Technology in Tsinghua University
The Current State and Development Plan of Research and Education on SSME in Harbin Institute of Technology
SSME RESEARCH
Services Science Journey: Foundations, Progress, and Challenges
Service Supply Chain In The Department Of Defense: Opportunities And Challenges
The Global Information Economy, Service Industrialization and the UCLA BIT Project
Data Support Design for Services Science Modeling
Process and Services Fusion Impact Assessment: SSME Findings from Industry Collaboration and the Need for Competency Centers
iLab.l: A Universitv-Industrv Collaboration to Enhance Health Plan Services
SSME: How to Solve It
Models, Contexts, and Value Chains for Services Sciences
Complexity and the Services Science Agenda
Service Science, Management, Engineering and eOrganisations
Towards Customer Centric Physical and Virtual Environment - Platform for Services
Constructing Service Machines—Global Sourcing of Knowledge-Intensive Services
Service Engineering of Call Centers: Research, Teaching, and Practice
Innovation in Services: From Service Concepts to Service Experiences
Service Beyond—Enabling Technologies to Boost Service Business
Bringing Service Design to Service Sciences, Management and Engineering
Research and Education of SSME in Japanese Universities
Service Science-A Japanese Perspective: Pitfalls and Opportunities
Services Science Empowers Next Generation MOT—Just-in-Time Innovation Management by Service Layer Integrated Strategic Road mapping
Research a Education in Service Economics a Management at China Center for Service Sector Research (CCSSR)
CONCLUSION
Entreprenuership
Author Index

http://nitroflare.com/view/9CA44AB96D0BA63/ServiceScienceManagementEngineering.pdf