Tags
Language
Tags
March 2024
Su Mo Tu We Th Fr Sa
25 26 27 28 29 1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
31 1 2 3 4 5 6

Help Desk Practitioner's Handbook

Posted By: AlenMiler
Help Desk Practitioner's Handbook

Help Desk Practitioner's Handbook by Czegel
English | 16 Dec. 1998 | ISBN: 0471319929 | 436 Pages | EPUB (True) | 4.36 MB

The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to becoming a more effective communicator and problem–solver and deriving greater satisfaction from your job. Barbara Czegel, North America′s most well–known expert on Help Desk support services and training, uses dozens of fascinating scenarios and real–world examples to illustrate the right (and wrong) ways to handle virtually every situation you can encounter. She arms you with an arsenal of proven tools of the trade, including:
∗ Eleven effective listening habits that improve your ability to solve problems
∗ Techniques for increasing the speed and accuracy of problem resolution
∗ Early warning systems and layered strategies for problem control
∗ Tools for reducing calls and eliminating problems before they occur
∗ A simple, step–by–step process for doing cost justifications
∗ Methods for turning Help Desk interactions into marketing opportunities

Your complete guide to surviving and thriving as a Help Desk practitioner
Help Desk Practitioner′s Handbook

IT