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After-sales Service of Engineering Industrial Assets: A Reference Framework for Warranty Management [Repost]
![After-sales Service of Engineering Industrial Assets: A Reference Framework for Warranty Management [Repost]](https://pixhost.icu/avaxhome/70/d5/002ed570.jpeg)
Adolfo Crespo Marquez, Vicente Gonzlez-Prida Daz - After-sales Service of Engineering Industrial Assets: A Reference Framework for Warranty Management
Published: 2014-01-10 | ISBN: 3319037099 | PDF | 318 pages | 7 MB
This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.
“After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.