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Service Management For Dummies by Marcia Kaufman [Repost]
![Service Management For Dummies by Marcia Kaufman [Repost]](https://pixhost.icu/avaxhome/01/cb/0018cb01.jpeg)
Service Management For Dummies by Marcia Kaufman
English | June 2, 2009 | ISBN: 0470440589 | 339 Pages | PDF | 3 MB
English | June 2, 2009 | ISBN: 0470440589 | 339 Pages | PDF | 3 MB
A plain-English guide to managing IT from the customer's perspective
Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business.