Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes, 2 edition
Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes, 2 edition by Karen Martin and Mike Osterling
English | 2012 | ISBN: 1439886687 | 116 pages | PDF | 2,7 MB
English | 2012 | ISBN: 1439886687 | 116 pages | PDF | 2,7 MB
Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map, integrates the functional orientation of traditional swim-lane process maps with time and quality metrics that are essential for designing improved processes.
Building on the success of its popular predecessor, Metrics-Based Process Mapping: An Excel-Based Solution, this book takes readers to the next level in understanding processes and process improvement. Included with the book is an interactive macro-driven Excel tool, which allows users to electronically capture their current and future state maps. The tool also audits the maps for completeness, summarizes the metrics, and auto-calculates the improvements.