Difficult Conversations: How to Discuss What Matters Most (Repost)
Difficult Conversations: How to Discuss What Matters Most By Douglas Stone
2010 | 315 Pages | ISBN: 0143118447 | EPUB + MOBI | 1 MB + 1 MB
2010 | 315 Pages | ISBN: 0143118447 | EPUB + MOBI | 1 MB + 1 MB
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. • Decipher the underlying structure of every difficult conversation • Start a conversation without defensiveness • Listen for the meaning of what is not said • Stay balanced in the face of attacks and accusations • Move from emotion to productive problem solving