Managing Towards Supply Chain Maturity: Business Process Outsourcing and Offshoring

Managing Towards Supply Chain Maturity takes a view of the crucial issues involved in supply chain management, namely risk, information and social capital management. Over the last dozen or so years, the outsourcing and offshoring processes have grown in importance. It is now more and more the case that enterprises concentrate on their key competences while transferring operations or specific tasks to other countries. Modern supply chains are becoming supply networks; hence there is a need for conscious and concerted implementation of methods to manage risk, information and social capital. These issues are very important for the efficiency and competitiveness of supply chains and are discussed in detail. The discussion includes the results of research and introduces the concept of risk, information and social capital management that will ensure supply chain excellence and maturity according to the Poirier's model that has been taken as the point of reference for this study. From a managerial point of view this study can play a significant role in determining the best risk and information management practices in the context of the outsourcing and offshoring of business processes.